Bosley_eGame_Captivate_SharePoint_Tutorial

 Jack Bosley - jbb33074@insightbb.com
 * SharePoint Tutorial**

SharePoint Tutorial [] 

 The Captivate project I am creating is going to be a tutorial for end users of SharePoint. SharePoint is a website that provides a central storage and collaboration space for documents, information, and ideas. It also allows for collaboration so people can share information, coordinate projects, calendars, and schedules as well as discuss ideas and review documents or proposals.  The tutorial will include demonstrations on the software and as much interactivity as possible. Users of the tutorial will gain points for correctly completing certain tasks related to SharePoint during the tutorial. The point system will add a level of motivation for users to complete the tutorial. 
 * Overview **

 **Instructional Objective ** Teachers using this tutorial will learn how to access and complete common tasks in Microsoft’s SharePoint software. People using this tutorial will learn 5 tasks: Users will learn both the correct URL for the Ohio Valley Educational Cooperative’s SharePoint site and what information is needed to log into the site. Users will need to know their username and password prior to using the tutorial, which all users have already received. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">Users will learn about the various document libraries and where to save files based on what they teach. Currently there are four document libraries available to teachers: elementary, middle, high, and shared documents. Each of these document libraries are designed to hold files for teachers at that grade level. The shared documents library is for common files that all teachers could use. Teachers will learn which document library to use and the file structure used in each library. Teachers will also understand the two rules for saving in SharePoint. The first rule is that all files should be saved inside a folder. The second rule is that if there is not an appropriate folder for the file, create a folder for it. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">Teachers will learn and practice how to upload a single file to a document library. This process includes several steps. The first step is navigating to the correct document library, folder, and subfolder in SharePoint. Second, teachers must click on the “Upload File” link. Third, teachers must browse to the correct file they wish to upload. Fourth, teachers will click on “OK” and then check the subfolder to ensure the file was added. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">Teachers will learn and practice how to upload multiple files to a document library. This process includes several steps. The first step is navigating to the correct document library, folder, and subfolder in SharePoint. Second, teachers must click on the “Upload File” link. Third, teachers must browse to the correct file they wish to upload. Fourth, teachers will use the multiple files tool and place check marks next to all the files they wish to upload. Fifth, teachers will click on “OK” and then check the subfolder to ensure the file was added. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">Teachers will and learn how to access and contribute to a discussion board on SharePoint. They will navigate to the correct link and click on the appropriate discussion board to access the discussion question. Teachers will also learn how to reply and post their responses to the discussion board site of SharePoint.
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 'Times New Roman';">1. Accessing and Logging into SharePoint **
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">2. Overview of Document Libraries & the Two Rules **
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">3. Uploading One File to Document Library **
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">4. Uploading Multiple Files to Document Library **
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">5. Contributing to Discussion Board **

<span style="font-family: 'Times New Roman','serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> The tutorial is designed for teachers participating in OVEC’s Teaching American History (TAH) grant. TAH grants are federally funded grants designed to increase teacher content knowledge of traditional U.S. History through professional development and resources. <span style="font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">OVEC currently has three different grants. Two of the grants are focused on 5th and 8th grade teachers. One of the elementary/middle school grants is in its fourth and final year. The other is in the first of five years. The other grant focuses on 11th grade teachers and is also in its fourth and final year. The teachers in the grants vary in age from their early 20s through their 60s. Most of the teachers are novice users of technology. There are about eleven different school districts represented in the grant and only one of those districts uses SharePoint. The vast majority of the teachers had no experience using SharePoint until OVEC’s implementation of the software. <span style="font-family: 'Times New Roman','serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">The tutorial could be used at home or school as long as each location had access to broadband Internet. As mentioned earlier, the primary users of the tutorial would be 5th, 8th, and 11th grade U.S. History teachers participating in OVEC’s TAH grant. There is only one district participating in OVEC’s TAHG grant that has implemented SharePoint and there has been limited training for the teachers using it. Some training is done for new teachers to the district but the vast majority of veteran teachers have limited understanding of SharePoint’s usefulness. Anecdotal evidence from teachers in this district suggests that teachers are somewhat frustrated when asked to use SharePoint. In addition, some of the teachers in the TAH grant have expressed frustration using SharePoint due to the lack of formal trainings for those teachers. The high school teachers are the only group to have a formal training using SharePoint, which was limited to learning how to upload files to document libraries. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 'Times New Roman';"> The main reason OVEC decided to use SharePoint revolved around the dilemma of sustaining the TAH grants after funding expired. SharePoint may be one of the answers to this problem. Once teachers are trained, they can use the discussion board to share ideas, the document library to share files, and the calendar to find upcoming PD. SharePoint can also be used for teachers to collaborate on lesson plans, units, and other projects using work spaces or the document library. Given the geographic separation between many of the districts, SharePoint will serve as a bridge between these teachers long after the TAH program has concluded. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> The SharePoint tutorial will engage learners in several ways. Two motivational features in the tutorial will be giving users a sense of control and choice. The tutorial will be designed so that beginners to SharePoint can watch it in its entirety or others who may need a refresher can watch it in sections. This allows users to control their own pace of learning and choice on how much time to dedicate to using the tutorial. Users of SharePoint will get to decide what to share with others by choosing which files to upload to the document library. In their article Making Learning Fun, Malone and Lepper describe both control and choice as contributing factors in making any educational experience fun. Another motivating factor the authors describe is feedback. Captivate does an excellent job incorporating positive feedback. When a user must complete a text entry box, the program automatically inserts a “Success” box, which provides instant feedback to users that they have completed this task. Captivate has the feature as an option when you insert a “Mouse click” box. Once again the user, once he has clicked in the correct spot, gets instant feedback for completing the task correctly. As Malone & Lepper point say, “Because feedback provides the information necessary for the reformation of goals that govern an activity’s challenge, activities will be more intrinsically motivating when the feedback provided is (a) frequent, (b) clear, (c) constructive (i.e., providing useful information concerning the direction and nature of one’s errors), and (d) encouraging.” The right tutorial created with Captivate will include all of these.
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">Learners **<span style="font-family: 'Times New Roman','serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">Context of Use **<span style="font-family: 'Times New Roman','serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">Motivational Issues **<span style="font-family: 'Times New Roman','serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">

In this particular tutorial, cooperation will play an important role in teachers being motivated to learn SharePoint. One of the main reasons OVEC chose to implement SharePoint, was the document library feature in the software. Once the teachers complete the tutorial, they will know how to add documents to the library. With eighty teachers contributing to the site, teachers will cooperate by adding resources to a central database that will benefit all. SharePoint also encourages cooperation through the discussion board where teachers can post question and answers to classroom problems. Another important motivational factor included in the tutorial is the use of goals. Malone, Lepper, and <span style="font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">Jesses Schell concur that clear goals are important for motivating people in course design or when designing games. Schell writes that game goals should have three qualities; they should be concrete, achievable, and rewarding. Malone & Lepper show that students preferred games with clear goals more so than any other feature of a game. In this tutorial, each segment will have a specific task or goal they are to accomplish. Each of these goals will be achievable and with the instant feedback built in through Captivate the goals will also be rewarding to the user. The last motivational aspect of this tutorial is relevance. According to Keller and Suzuki, relevance is one of the key factors that motivate learners. With the ability of teachers to download files from the document library, use the discussion board for communication, and the calendar to find professional development opportunities, learning SharePoint will be very relevant for teachers. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt;">In the initial phases of this assignment, I thought about creating design document centered on an online history game related to the nuclear war during Cold War. There was a similar game from NOVA’s website called <span style="font-family: 'Arial','sans-serif'; font-size: 10pt;"> <span style="font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-weight: bold;">[|From First Alert to Missile Launch] <span style="font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-weight: bold;">. However when the opportunity to learn and use Captivate to make a tutorial was offered, I decided to go that route instead. One of the first things I did was check online for existing SharePoint tutorials. Microsoft has several on their <span style="font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-weight: bold;">[|SharePoint Server 2007 training website] <span style="font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-weight: bold;">. The problem with most of these tutorials is that they address fairly advanced topics in SharePoint. For instance one tutorial is on how to download an entire document library to your Outlook folder so you have access to it when the Internet is unavailable. Another entire category of tutorials deals with workflows, one of the most complicated features of SharePoint. The tutorials do not address basic concepts like logging in or an overview of the Quick Launch menu. The main reason Microsoft fails to do these activities is that SharePoint can be so customized that it would be difficult to create such specific tutorials and make it look like the SharePoint site the user will be accessing. This is why the current tutorial is needed.
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">Design Process **<span style="font-family: 'Times New Roman','serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">

When designing this tutorial, one of the initial ideas was to try and make it as game like as possible. During the interactivity portions of the tutorial I added text boxes that contained points once the user completed a task successfully. The problem was that I could not figure out how to keep track of the total amount of points a user had with adding a slide with the point total each time they completed a task. The user would then have to click on another box that would return them to where they left off in the tutorial. Having a point system imbedded in the tutorial, made it convoluted and detracted from the flow of the tutorial. Another idea that was considered was narrating the tutorial. However, due to time constraints this idea was rejected. Narration adds another layer of complexity to the project. Each time the narration does not match the screen shot recordings, either the narration or the recording must be reworked. This constant reworking of slides would have used up the very limited time I have for the tutorial because of the 30 day free trial time constraint I am working under.

The tutorial covers five basic tasks an end user of OVEC’s SharePoint site might have to complete. The prototype covered the first two tasks which were logging into the site and navigating to the document library. Once the slides were completed for these two phases, I asked two people to watch the tutorial and provide feedback. The first person was my brother-in-law, a programmer systems lead at the University of Kentucky. He uses SharePoint at work but had little familiarity with Captivate. He liked the interactivity of the tutorial but suggested highlighting those interactive parts so users were drawn to that area of the screen. The second person I asked to provide feedback was my wife. She is a recruiter for Humana with no experience using SharePoint or Captivate. Her main suggestion dealt with the timing. She became frustrated with the text on some slides because it would disappear before she had time to read it carefully. Because she was not use to interacting with tutorials she was also not sure what to do when the tutorial paused. Because of her feedback, I lengthened all textboxes so they remain on screen longer. I also added more textboxes with directions during interactive portions of the tutorials so the user knows he/she must type or click to continue with the tutorial. The biggest lesson I learned from creating this tutorial is similar to the one I learned from the board game design project. Developing workable prototypes and having them tested are essential to great design. The more people who can provide feedback on your early work, the better your end product will be. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt;"> <span style="font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 'Times New Roman';"> Books & Journals <span style="font-family: 'Times New Roman','serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt;"> Book 1 - Csikszentmihalyi, M. (1990). Flow: The Psychology of Optimal Experience (pp. 71 – 93). New York: HarperCollins. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; line-height: 115%; mso-fareast-font-family: 'Times New Roman';"> Book 2 - Divine, R.A., Breen, T.H., Fredickson, G.M., Williams, R. H. (1991). __America: Past and Present__ (Vol. 1). New York: HarperCollins. =<span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; font-weight: normal; line-height: 115%; mso-bidi-font-weight: bold;">Book 3 - Farr, J., Malone, T., Lepper, M. (2001). Making Learning Fun: A Taxonomy of Intrinsic Motivations for Learning. In R.E. Snow (ed.) __Aptitude, Learning, and Instruction__ (pp. 223 – 253). <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; font-weight: normal; line-height: 115%;">Philadelphia: <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; font-weight: normal; line-height: 115%; mso-bidi-font-weight: bold;">Lawrence Erlbaum Associates, Inc. = =<span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; font-weight: normal; line-height: 115%; mso-bidi-font-weight: bold;">Book 4 - Keller, J., Suzuki, K. (1988) Use of ARCS Motivation Model in Courseware Desgin. In D. Jonassen, (ed.) <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; line-height: 115%;"> <span style="color: black; font-family: Arial,sans-serif; font-size: 10pt; font-weight: normal; line-height: 115%;">__Instructional Designs For Microcomputer Courseware__ <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; font-weight: normal; line-height: 115%;"> (pp. 401 – 434). Philadelphia: <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; font-weight: normal; line-height: 115%; mso-bidi-font-weight: bold;">Lawrence Erlbaum Associates, Inc. = <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';"> Book 5 - Schell, J. (2008). __The Art of Game Design: A Book of Lenses__. Bulington, MA: Morgan Kaufman Publishers. <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-bidi-font-size: 11.0pt; mso-fareast-font-family: 'Times New Roman';"> Electronic <span style="font-family: 'Times New Roman','serif'; font-size: 12pt; mso-fareast-font-family: 'Times New Roman';"> <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">URL1 - []<span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">
 * <span style="color: black; font-family: 'Arial','sans-serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">References **<span style="font-family: 'Times New Roman','serif'; font-size: 13pt; mso-fareast-font-family: 'Times New Roman';">

URL2 - []<span style="color: black; font-family: 'Arial','sans-serif'; font-size: 10pt; mso-fareast-font-family: 'Times New Roman';">